< 1 min
average first reply
+40%
viewings booked
30%
of viewings booked out of hours
The challenge
Lakeside Homes got most of its enquiries in the evenings and on weekends, when the team was offline. By Monday, many buyers had already booked viewings with another agency, and the old site made listings hard to browse on a phone.
What we did
We built a fast listing website with search, filters and viewing-request forms. An AI assistant on the site and WhatsApp now answers listing questions, asks about budget, area and timeline, and books viewings straight into the agents' calendars.
“Weekend enquiries used to wait until Monday. Now buyers get an answer straight away, and we start the week with viewings already in the diary.”