Operate
Launch is the start, not the end
We run, monitor and improve your software after release, with response times agreed in writing and a single team that already knows the system.
What support covers
Software needs steady care. We handle the routine work so your team can focus on the roadmap.
- Uptime and error monitoring
- Security patches and dependency updates
- Bug fixing with agreed response times
- Backups and restore testing
- Hosting and infrastructure management
Continuous improvement
Support does not have to mean standing still. We reserve time each month for improvements, guided by usage data and your priorities.
- Monthly review of health, usage and costs
- A prioritised improvement backlog
- Small features shipped regularly
- Performance tuning
- Documentation kept up to date
Frequently asked questions
Can you support software you did not build?
Yes, after a short onboarding review of the code, hosting and documentation. We agree what is covered before the agreement starts.
What response times do you offer?
Response targets are set by severity in a written agreement. We agree them with you based on how critical the system is.
Can we scale support up or down?
Yes. Agreements are reviewed regularly, and coverage can change as your needs do.
Let's talk about managed support
Tell us what you want to build. We will set up an intro call and come back with a clear scope and a written plan.